Shipping & Return Policy

Shipping Policy

For continental US orders, we ship almost entirely via UPS ground service. For Hawaii, Alaska and Canadian orders, we will ship via UPS or USPS, which ever is most economical at the time of the order. For all other International orders, please contact us for shipping quote and shipping methods available.

Under normal circumstances, most orders will ship within 48 hours (excluding weekends and holidays). However there may be circumstances which may delay your shipment (i.e. large quantity orders, weather conditions, missing inventory items or other circumstances beyond our control) in this case, we will ship your order as soon as possible.

Once your order has shipped you will receive an UPS tracking information.  Majority of our shipments are shipped from zip code 68122.

Return Policy

Our goal is that you are completely satisfied with your purchase. If you are not satisfied with your purchase, simply return your merchandise within 30 days of the order date for a refund or to exchange products. Call 800-973-1311 or email sales@infopak.comto get a RA (returns authorization) number. Once you receive the RA # please ship to:Infopak ATTN: Returns c/o Firespring RA#___________, 6935 N 97th Circle, Omaha NE 68122.(Note: shipping charges are non-refundable unless wrong items were delivered. Items that are returned must be in their original condition in order to receive a refund.Refunds and/or credits will be issued from 7 business days of receipt of returned item.)